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Free shipping on orders over $100.

Website Policies

Shipping Policy

Your order will be shipped to you by United States Postal Service unless otherwise selected. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.

When Will Your Order Be Shipped?

We ship orders Monday through Friday. Our shipping cutoff time is approximately 12:00 MST. If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.

If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.

Shipping to Alternate Addresses

If you will not be home to sign for your order, Omni Bio Solutions can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, when you order merchandise priced $1000 or more to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.

If you cannot be available, or have someone else available to sign for your package, you can have it shipped to your local Post Office.

Delivery Details

Your order delivery method is determined by the price of your order (before tax). You’ll find your method of free shipping listed on the Shipping Information page within the shopping basket. If you are offered free shipping, we provide the option to expedite your order with a faster shipping method for a small fee.

Shipping Options

All orders are insured and shipped free via United States Postal Service.

Omni Bio Solutions will only ship to a street address, not a P.O. Box address.

Signature requirements for delivery:

  • For orders totaling $1,000 or more, a signature is required, regardless of any waivers you may have with the United States postal Service.
  • For orders under $1,000, The United States Postal Service may require a signature.
  • If you are unable to be available for signature on a weekday, we can arrange a Saturday delivery for an additional fee. Call 866-569-3254 and a customer service consultant will arrange this for you.

Shipping to APO & FPO Addresses

Omni Bio Solutions will ship any order under $5,000 to an APO / FPO address. Blue Nile ships all APO & FPO orders via USPS Priority Mail. For more information on shipping to APO / FPO addresses, please visit our Military Shipping page.

International Shipping

Omni Bio Solutions offers shipping via FedEx International Priority into 45 countries. The selection, pricing and serums available may vary based on your final shipping destination. The purchaser is responsible for all tariffs and taxes imposed by the country of import.

Don’t see your country or not sure where to start? Contact one of our customer service consultants via e-mail at info@jbioserum.com or call 866-569-3254

Guarantee & Return Policy


We are certain you’re going to love our J Bio products, and that’s one reason why our current return rate is so low. We want to make sure that you’re 100% happy with your J Bio products and your purchasing experience, which is why we always offer a full, no fuss money back guarantee if it turns out these products are not for you for whatever reason. Simply call our customer service line and they will make sure you are taken care of promptly and with courtesy.

Return Policy

Returning or Exchanging Items

You can return or exchange purchases from Omni Bio Solutions by mail regardless of whether you made your purchase online, by phone or in a retail establishment. For questions about returning products, you may contact us via email at info@jbioserum.com or call a customer service consultant at 866-569-3254 for more information.

Please call or email a customer service consultant to let us know that you are returning an item so that we can start the process of refunding your money or exchanging the item. Sometimes it is not always necessary to return an item for credit or exchange.

We would appreciate a proof of purchase (store receipt, gift receipt, shipping invoice, or member purchase history) for all returns and exchanges.

Depending on how the serum was purchased, if the customer requests a refund ilo of replacement, we will refund the amount due to the credit card on file. If the customer paid in cash or by check we will issue a check within 10 days of receipt of the returned item.

If the customer requests a replacement product, the new product will be shipped within two business days of receipt of the returned product at no charge to the customer.

Returns and Exchanges by Mail

If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Omni Bio Solutions is not responsible for packages lost in transit without proof of tracking.

Packages must be postmarked within one year of purchase

To return or exchange an order by mail:

  • Include a copy of your proof of purchase if available.
  • Ship your package with a carrier that can provide tracking and insurance.

For USPS, FedEx and UPS use this address:

Omni Bio Solutions

Customer Returns

4521 East Jensen St., Suite 105

Mesa, AZ 85205

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