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FAQ

The following are frequently asked questions regarding skin care and J•bio™ products. If you do not find an answer to your question, please feel free to contact us. Please know that these questions are designed to provide you with general information. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease. For external topical use only.

  • Most Frequent Questions

    Is this a HCG product?

    No. HCG (Human chorionic Gonadotropin) is a hormone based medicine that you would see a physician for and they would prescribe this to you. The general conditions you would use HCG for is weight loss.

    Is this an HGH Product?

    No. HGH (Human Growth Hormone) is something that you would see your physician for. HGH is usually given to a patient by a physician in the form of an injection. The purpose is to try and elevate the body’s own natural production of HGH for varicose reasons.

    Is this a GF product?

    Yes, these serums are GF (Human Growth Factor) Serums. A growth factor is a naturally occurring substance capable of stimulating cellular growth, proliferation and cellular differentiation. Usually it is a protein. Growth factors are important for regulating a variety of cellular processes.

    Are J•bio™ Serums plant based growth Factors?

    No, J•bio™ growth factor serums only uses specific and specialized human growth factors that are specific to a humans skin.

    Are Growth Factors Safe in Skin care products?

    Yes and here are some reasons why:

    • Growth factors are naturally found in the body
    • They act locally and don’t enter the blood stream
    • They cannot be recycled by the body
    • US FDA allows the use of growth factors in cosmetics

    Are there any side effects related to using Human Growth Factor Serums?

    There have been millions of growth factor based products sold around the world and to our knowledge there are no known side effects from using growth factor serums

    Why use Human Growth Factors in a skin care serum?

    The use of Growth factors for aging skin has been shown to positively counteract the signs of aging and photo-damage; specifically… loss of elasticity, uneven skin tone, and thinning of the epidermis.

    Are Human Growth Factors used on medical applications?

    In general, it is thought desirable to use certain Human Growth Factors in the treatment of wounds and aging skin to enhance the supply of Growth factors by direct addition of these factors. Studies have demonstrated that hypoxic stress and injury to skin cells induce responses including increased levels of mRNA, proteins, and corresponding Growth factors such as PDGF, VEGF, FGF, and IGF. Topical application of Growth factors has been shown to facilitate faster and more complete healing.

    What is ICG9 Triplex™?

    The ICG-9 Triplex™, found in J•bio™ Serums anti-aging product line, is a group of specific and specialized human growth factors that where selected for their special and specific properties as related to skin. The overall combined action of these multiple human growth factors assist in providing conditions required for youthfully vibrant skin, hair and eyelashes thus providing a practical solution for the aging process

    Can I use J·bio™ Micro-Refining Facial Serum, Illuminous Eye Serum and Eyelash and Brow Vital Growth Serum at the same time?

    Yes, we always recommend that you add all three serums into your daily skin care routine. Application in tandem is simple and easy, with most of our clients saying it takes less than a few minutes to apply all three!

    What is the advantage of the adult stem cell technology in J·bio™?

    The adult stem cell conditioned media that makes up our ICG9 Triplex™ base contains cytokines, interleukins and human growth factors which have the same attributes as the cytokines, interleukins and growth factors in the human body. This allows for a perfect interaction between our product and natural skin cell processes.

    In what specific ways do J·bio™ serums produce results?

    The human growth factors, cytokines and interleukins found in the ICG9 Triplex™, provided by patented stem cell technology work with the natural processes of the skin to support rejuvenation and decrease the appearance of fine lines and wrinkles.

    What is the relationship between human growth factors and our patented stem cell technology?

    The patented technology behind J·bio™ serums provides for the delivery of key growth factors found naturally in skin. This patented technology also allows the capturing of only the strongest, specific and specialized human growth factors to provide optimal results for your skin. As we age, the production of these key human growth factors are reduced, and this is one of the underlying reasons skin has an aged appearance. This commonly shows up as the appearance of fine lines, wrinkles and photo damaged skin.

    What are some of the most significant benefits from using J·bio™ serums?

    The visible results of applying J·bio™ serums twice daily include the possible diminishing of the appearance of fine lines and wrinkles, crow’s feet, increased glowing of the skin, restored youthful smoothness to the skin, the appearance of fuller and longer looking eyelashes & brows, decrease in the appearance of dark lines and bags around the eye area.

    What is the timeframe to see these visible results?

    As the effects of J·bio™ serums work in tandem with natural processes of skin renewal, visible results will vary from person to person due to varying skin types. Moderate skin renewal may occur within four weeks, but optimal improvement to the skin is generally not reached until after 90 days of twice daily use.

    What is to be expected if a consumer stops using J·bio™ serum?

    There will be no negative effects, but the benefits of using the serum will not continue if it is no longer used. The visible signs of aging will eventually return.

    Is there any problem from continuous usage of J·bio™ serum?

    No.

    What is the best way to apply J·bio™ serum?

    J·bio™ serum comes in a pre-measured pump. One to two pumps of the serum applied to the face and neck morning and evening, is the recommended usage. It is always recommended that you follow the written protocol.

    How should J·bio™ serum be used with other skin care products?

    After washing and drying your face, take one to two pumps of the serum and apply it to your skin. Wait approximately 5 minutes for absorption to take place and then you may continue with your daily routine. You may apply all serums in conjunction with each other at the same time.

    Does J·bio™ serum contain live stem cells?

    There are no stem cells in the serum. ICG 9 Triplex™ is a natural liquid media that contains specific and specialized human growth factors that are conditioned by the human adult stem cells.

    J·bio™ ICG9 Triplex™. How many growth factors are normally in such a prestigious product?

    There is no product currently on the market that rivals J·bio™ serums. Although a few products claim to use stem cells, they are generally derived from plants and fruits such as apples. Since we are humans and not plants these plant stem cells cannot communicate with our cells like human-derived growth factors do. It also important to note that while many products claim to use many varieties of human growth factors, J·bio™ Serum ICG9 Triplex™ only uses the most specific and specialized human growth factors designed for optimal results in skin care.

    Can J·bio™ serum be used after facials, chemical peels, and dermal abrasions and waxing?

    J·bio™ produces serums for these professional specific uses and applications. To learn more about how you can incorporate J·bio™ Serums into your procedures, please provide us with your practitioner’s information and we will contact them. You may apply J·bio™ Serums, unless otherwise instructed by your treating health care practitioner or esthetician.

    After applying J·bio™ serum, is it absorbed into the skin?

    The state of the art formulation of J·bio™ serum allows for absorption into the skin.

    Is J·bio™ serum compatible with the body’s natural processes?

    Yes. J·bio™ serum simply supports the body’s natural ability of the cells to renew and rejuvenate.

    Is there any conflict when using J·bio™ cellular serum along with other skin care products?

    No.

    Can you use too much J·bio™ serum?

    No.

  • Skin Care

    What skin types would benefit from J·bio™ skin care products?

    J·bio™ products are formulated to be used on all Fitzpatrick skin types and skin conditions including sensitive and post-procedure skin. We recommend you always ask your physician which products and regimen will best address your skin type and concerns.

    What does healthy skin look like?

    The characteristics of healthy skin are:

    • Even, soft and smooth texture and tone
    • Good elasticity; reasonably firm to the touch
    • No colored patches (red, brown, dark) and overall even coloring
    • Pores are small to medium in size
    • No blemishes
    • Good moisture content (not too oily, not too dry)
    • Vibrant, healthy, radiant glow

    How can I maintain healthy skin?

    Using sun protection and appropriate skin care products containing antioxidants and anti-aging ingredients (such as J·Bio™ Micro-Refining Facial Serum, and Illuminous Eye Serum is essential in maintaining healthy skin.

    What are the causes of wrinkles?

    Lines and wrinkles are caused by degenerative changes in the proteins of the skin’s infrastructure such as loss of stored antioxidants and reduction in collagen. Wrinkles are also caused by movement of the skin resulting in creases over time.

    What is “photo damage?”

    Photo damage to the skin is caused by exposure to harmful ultraviolet light. Photo damage can be acute, as in sunburn, or more commonly, chronic, due to gradual changes in the skin caused by an accumulation of sun exposure throughout one’s life. Sun exposure is by far the most influential environmental factor affecting aging of the skin.

    What are the causes of age spots?

    Age spots are also known as sun spots, liver spots (they are unrelated to the liver or liver function) or lentigines. Age spots are associated with cumulative sun exposure. Sun spots mostly appear in areas consistently exposed to sunlight such as the back of the hands, the forearms, neck, chest and face. The pigment producing cells in the skin (melanocytes) are stimulated to produce more pigment when exposed to ultraviolet rays.

    Which product(s) should I use after having a procedure?

    Always ask your physician for the appropriate products to use after a procedure since the regimen may differ depending on the type of procedure received. Generally after superficial treatments, we recommend Concentre’ Intensif Serum. This serum is available to physicians only, so ask your physician if they carry this serum in their practice.

    Do you recommend refrigerating your products to maintain the quality?

    No, it is not necessary to refrigerate our products. J·bio™ skin care products should be stored at room temperature and out of direct sunlight.

    Should I change my skin care routine in reaction to a change in seasons?

    Seasonal changes in weather and humidity levels can have a significant effect on your skin condition. Skin care regimens should be adjusted to counteract the harmful effects of climate change, such as excessive humidity, dryness, heat or cold.

    Are your products safe to use while pregnant? Or while lactating?

    We have not done any product testing on pregnant women or nursing mothers. We recommend you consult your physician before using any J·bio™ products during pregnancy or while breast feeding.

    Are your products safe to use if I have Rosacea?

    Rosacea is considered a medical condition. Skin care regimens for patients diagnosed with rosacea should be left to a physician’s discretion. We recommend consulting your physician to learn what J·Bio products are best for you.

    As a woman, should I change my skin care routine when I am premenstrual or menstruating?

    It is not necessary to change your skin care routine before or during your menstrual cycle unless your skin condition dramatically changes and becomes too oily, too dry or acneic. We recommend that you consult your medical professional for specific guidance regarding which J·bio™ products to add to your skin care regimen during this time.

    What should I do if I have a break out?

    J·bio™ Micro-Refining Facial Serum is recommended for acne-prone skin to speed the cleansing process and reduce the appearance of breakouts.

    Do you test your products on animals?

    No, J·bio™ does not conduct product testing on animals.

    How do I find someone to help me with my skin concerns?

    To find a medical professional to help you with your skin concerns, search the J·bio™ Physician Finder. If you have a physician you would like us to contact, please send us their information, we would be happy to do so.

  • Skin Type

    Dry Skin Type

    What are the typical skin care challenges for someone with dry skin?

    The characteristics of dry skin are:

    • Skin feels tight (especially after washing)
    • Lack of moisture
    • Fine lines and wrinkles are evident
    • Skin appears to be dull
    • Flaking of the skin is common
    • Skin can feel itchy
    • A thin epidermis
    • Underactive sebaceous glands
    • Skin generally has fine pores

    Normal to Dry Skin Type

    What are the typical skin care challenges for someone with normal to dry skin?

    Normal to dry skin tends to be dry around the cheek, eye and lip area. This can be exacerbated by hot, dry weather in the summer months in dry climates or by indoor heating systems during the dry winter months. When skin is dry it tends to look dull.

    Normal to Oily Skin Type

    What are the typical skin care challenges for someone with normal to oily skin?

    Normal to oily skin tends to be glossy and oily to the touch, especially on the forehead, chin, nose or the “T” zone. The skin may become oily as the day goes on or during periods of stress.

    Acne-Prone Skin Type

    What are the typical skin care challenges for someone with acne-prone skin?

    Acne is a chronic inflammatory disorder of the pilosebaceous unit that affects at least 85% of adolescents and young adults. Distribution of acne lesions is generally limited to areas with well-developed sebaceous glands including the face, back, chest and upper arms. Characteristics of acne include open comedones (blackheads), closed comedones (whiteheads), papules, pustules (inflamed pimples) and cysts.

  • J·bio™ Micro-Refining Facial Serum

    What skin type is this product best for?

    J·bio™ Micro-Refining Facial Serum is appropriate for all skin types.

    When should I use J·bio™ Micro-Refining Facial Serum in my daily skin care routine?

    J·bio™ should be applied after cleansing the skin and prior to applying any other products, including sunscreens.

    How to apply J·bio™ Micro-Refining Facial Serum?

    Apply to a clean dry face. Apply one pump of J·Bio evenly to entire face, paying particular attention to the area around the eyes. Apply twice a day, morning and night, on a continual basis. Do not apply any other products for a least five minutes.

    Where to apply?

    Apply to your face, neck and décolleté.

    How long to use?

    You should use J·bio™ Micro-Refining Facial Serum as long as you wish to improve the overall condition of your skin. Studies show that initial results occur in 30 days with optimal results occurring in 90 days.  For best results, you should use twice daily and incorporate as part of your daily skin care routine.

    What is special about this product?

    J·bio™ Micro-Refining Facial Serum offers an unprecedented combination of specific and specialized and the are the highest in quality of renowned human growth factors. ICG-9 Triplex™ is the main ingredient in J·Bio skin treatment which is formulated from naturally occurring growth factors, antioxidants, soluble collagen, cytokines and matrix proteins.

    Studies with J·bio™ Micro-Refining Facial Serum have shown:

    • Reduced appearance of fine lines and wrinkles
    • Enhanced skin texture and tone
    • Helps to smooth and tighten skin
    • Diminished appearance of age spots and dyspigmentation
    • Reduced appearance of photo damage
    • Fights/helps protect against environmental damage
    • Minimizes the appearance of age spots

    What is J·bio™ Micro-Refining Facial Serum?

    A mixture of human growth factors, cytokines, antioxidants and matrix proteins.

    What are growth factors?

    Growth factors are messenger proteins that are inherent in our bodies and play a crucial role in maintaining healthy skin.

  • J·bio™ Illuminous Eye Serum

    What skin type is this product best for?

    J·bio™ Illuminous Eye Serum is appropriate for all skin types.

    When should I use this product in my daily skin care routine?

    Apply twice daily, once in the morning and once prior to retiring to bed. Apply after cleansing and applying Micro-Refining Facial Serum, and prior to applying your moisturizer.

    How to apply?

    Gently press the pump to dispense serum onto clean finger. Apply to clean skin around the eye area in a circular motion using gentle pressure, until the serum is absorbed. For optimal results, apply morning and night.

    Where to apply?

    Apply to the skin underneath the eyes and around the outside corners of the eye area. Avoid the upper eyelid.

    How long to use?

    J·bio™ Illuminous Eye Serum should be a daily part of your skin care routine.

    What is the benefit of using J·bio™ Illuminous Eye Serum formulated for the eye area?

    J·bio™ Illuminous Eye Serum address all of the common issues with the delicate skin around the eye area. J·bio™ Illuminous Eye Serum is formulated to reduce the appearance of fine lines and wrinkles while hydrating the skin around the eyes.

    What is in J·bio™ Illuminous Eye Serum?

    A mixture of human growth factors, cytokines, antioxidants and matrix proteins.

    What are growth factors?

    Growth factors are proteins that manage the growth and activity of cells. Growth factors are inherent in our bodies and play a crucial role in maintaining healthy skin.

  • J·bio™ Eye Lash & Brow Vital Growth Serum

    What skin type is this product best for?

    J·bio™ Eyelash & Brow Serum is appropriate for all skin types.

    When should I use this product in my daily skin care routine?

    Apply twice daily, once in the morning and once prior to retiring to bed. Apply after cleansing and applying Micro-Refining Facial Serum, Illuminous Eye Serum and prior to applying your moisturizer.

    How to apply on the Eyelash area?

    Remove one new applicator and apply droplets of the serum too it. Gently sweep the applicator on your top and bottom eyelid in sweeping strokes. Repeat this stroke 3 times. For optimal results, apply morning and night.

    Where to apply the serum for your eyelash area?

    Apply to the upper eyelid above the lash line and on the bottom eyelid below the eyelash line.

    How to apply on the Eyebrow area?

    You may use the same applicator as you used for the eyelash application. Sweep the applicator with serum on the eyebrow area in the shape that you wish to improve the appearance of your brows.

    Where to apply the serum for your eyelash area?

    Apply to the eyebrow area in the shape of you wish to approve your brow appearance.

    How long to use?

    J·bio™ Eyelash & Brow Vital Growth Serum should be a daily part of your skin care routine.

    What is the benefit of using J·Bio Eyelash & Brow Vital Growth Serum formulated for the eyelashes and brows?

    J·bio™ Eyelash & Brow Vital Growth Serum address all of the common issues with the delicate eye area. J·Bio Eyelash & Brow Vital Growth Serum is formulated to help with the appearance of longer fuller eyelashes and eyebrows.

    What is in J·bio™ Illuminous Eye Serum?

    A mixture of human growth factors, cytokines, antioxidants and matrix proteins.

    What are growth factors?

    Growth factors are proteins that manage the growth and activity of cells. Growth factors are inherent in our bodies and play a crucial role in maintaining healthy skin.

  • J·bio™ General Questions

    Will the serums leave and residue or sticky skin after application?

    No. The serums when applied should not leave any residue or sticky skin symptoms.

    Can apply makeup or other products after application?

    Yes. After the serum has been applied and has had the 5-7 minutes of absorption, you may go about your normal daily routine of makeup application.

    Are there any products I should not use after I apply the serums?

    We do not recommend that you use a toner with the serum as toner products tend to ‘seal’ the skin and can prevent proper absorption of the serums.

    Are there any demonstration videos?

    J·bio has a YouTube channel that has a variety of videos posted on them. It is: http://www.youtube.com/user/JbioAntiAging

    Do we accept testimonials, photos and videos from people using J·bio™ serums?

    Yes. We do require that a release is filled out and submitted with the testimonial and/or before after photos. Please email all photos and/or testimonials toinfo@jbioantiaging.com

    I’m having trouble designating a physician.

    If are having trouble finding your physician, here are some tips:

    • Contact your physician’s office and ask for the correct zip code and the physician’s last name or the practice’s name.
    • Make sure you have the correct spelling.
    • Try confirming the correct spelling of the physician or practice name and Zip code using Google. Almost all physicians and practices are listed in Google.
    • If your physician does not use J·bio Products, you may send us your information and your physician’s information. We will contact them.

    How do I enable cookies?

    Instructions for enabling cookies vary across different browsers and versions. Please visit the “Help” area on your browser toolbar to find out how to enable cookies.

    I’m having trouble placing an order.

    In order to ensure you are having the best possible experience on our Web site, please ensure the system you are using meets the following technical requirements:

    • Up-to-date Browser – The following browsers are required:
    • Internet Explorer 6 or newer
    • Mozilla Firefox 2 or newer
    • Netscape 7 or newer Enabled Cookies – If you choose to disable cookies, you can still browse our website but you will be unable to buy products or use the shopping cart. Cookies are required in order to retain the information needed to process your order. We also use cookies to personalize the website and provide you with better service. For example, cookies are used to help us recognize you automatically and display information you provided to us in the Your Account area of our website.

    What are your different shipping methods?

    We offer three different shipping methods for most J·bio™ products: Included Shipping: USPS Ground – 1-5 business days depending on location + 1-2 business days to process the order. FEDEX 2nd Day Air – 2 business days + 1-2 business days to process the order. FEDEX Next Day Air – Delivery in 1 business day + 1-2 business days to process the order.

    What is your shipping policy?

    The J·bio™ shipping policy is as follows: Most orders are processed within 1-2 business days (but J·bio™ does not warrant or guarantee that orders will be accepted and/or purchased within this timeframe), provided the items are in stock and payment is verified. J·bio™ does not process orders during weekends or holidays. J·bio™ does not guarantee same day shipping. J·bio™ does not offer shipping options to addresses outside of the fifty United States at this time. A note about gifts: jbioantiaging.com offers complimentary customer appreciation gifts with the purchase of selected merchandise or through selected promotions. The gift item(s) will either be automatically shipped to you free of charge or, if shipping is payable for such gift, will be added to your shopping cart and listed on the order confirmation screen prior to your submission of your order and you may remove such gift from your order at your discretion. Gift offers are valid only while supplies last.

    How do I return my purchase?

    Please view our Return Policy for details on placing any returns.

    What if my package arrives damaged?

    We apologize if you have received any items that have been damaged during shipment. Please save the damaged box and contact J·bio™ Customer Service at 866-569-3254 immediately upon receiving your damaged package.

    What if I’m not satisfied with my J·bio™ Products?

    J·bio™ offers a 100% customer satisfaction Guarantee. If for any reason you are not satisfied with your Serums, please contact us and we will refund your money. All that we ask in return is that you send the remaining products and packaging back. We will then return your money back to the method of payment that you used.

    What if I have a problem with my J·bio™ Product and the dispenser?

    If you experience any dispensing problems, please call our customer service line at 866-569-3254. A customer service representative will walk you through any issue and remedy the problem for you.

    What is the theory behind and assurance of safety?

    • Growth factors are naturally found in the body
    • They act locally and don’t enter the blood stream
    • They cannot be recycled by the body
    • US FDA allows the use of Growth Factors in cosmetics

    What are some of the common factors all J·bio™ Serums share?

    • The technology behind the serums is fully patented
    • Contain proprietary ICG-9 Triplex™
    • Are considered all natural products
    • Do not contain harsh chemicals
    • Are a non-greasy formula
    • Absorb quickly without leaving a residue
    • Are paraben free
    • Are fragrance free
    • Will not clog pores
    • Are not tested on animals
    • Cover the skin well with minimal product

    How our Growth Factors Produced?

    J·bio™ serum’s captures only the highest quality Growth Factors produced from specific human fibroblasts. These fibroblasts are stimulated to yield specific Growth Factors (GF), that then induce specific functions (restoration, rejuvenation, etc.) when applied to the skin or hair follicles.

    What differentiates J·bio™ in the Manufacturing of our Growth Factor (GF) Technology products?

    All of our products are produced in an FDA certified lab, of the highest credentialing level. All of our Growth Factor (GF) Technology products are clinical grade. All FDA requirements for GMP is implemented pre-, during and post production of products and strictly followed. The quality and consistency of our products are paramount, here are some of the areas that are focused on and what is done differently than many other ‘cosmeceautical’ manufacturers: The use of USP Standard Pharmaceutical grade water for all of our products. The entire manufacturing process is validated by the highest level of FDA standards.

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